Privacy Policy

Introduction

Look, we get it - nobody really enjoys reading through legal stuff. But here at Dravion Spire Auto Repair, we're pretty serious about respecting your privacy. We've been working on European performance and luxury vehicles since day one, and just like we treat your car with care, we handle your personal information the same way.

This policy lays out what info we collect when you visit our shop or website, how we use it, and what rights you've got regarding your data. We're based in Toronto, Ontario, and we follow Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).

Information We Collect

When you bring your vehicle to us or reach out through our website, we might collect:

• Personal Details: Your name, phone number, email address, and mailing address. Basic stuff we need to get in touch with you about your vehicle.
• Vehicle Information: Make, model, year, VIN, license plate, mileage, and service history. Can't really fix your Porsche or BMW without knowing what we're working with, right?
• Payment Data: Credit card info, billing address, and transaction records. We don't actually store full card numbers - that goes through our secure payment processor.
• Service Records: Details about repairs, maintenance, parts used, diagnostic reports, and any special notes about your vehicle's condition.
• Website Usage: IP address, browser type, pages you visit, and how long you stick around. Standard web analytics stuff.
• Communication Records: Emails, phone calls, text messages, and any feedback you share with us.

How We Use Your Information

We're not in the business of being creepy with your data. Here's what we actually do with it:

• Service Delivery: Scheduling appointments, performing diagnostics, ordering parts, completing repairs, and keeping you updated on your vehicle's status.
• Customer Communication: Sending appointment reminders, service updates, warranty info, and recall notices if they apply to your vehicle.
• Billing & Payments: Processing transactions, sending invoices, and maintaining financial records (because the taxman wants his cut).
• Service Improvement: Understanding what services our customers need most, improving our diagnostic processes, and training our technicians better.
• Legal Compliance: Meeting our obligations under Canadian law, maintaining insurance records, and protecting against fraud or disputes.
• Marketing (with permission): Sending seasonal maintenance reminders, special offers, and newsletters - but only if you've said it's cool.

Information Sharing & Disclosure

We're not selling your info to random companies. That's not how we roll. But there are some situations where we might need to share it:

• Parts Suppliers: Sometimes we need to share vehicle details with OEM dealers or specialty parts suppliers to get the right components for your European vehicle.
• Service Partners: If we need to outsource something specialized (like paint matching or upholstery work), we'll share relevant details with trusted partners.
• Payment Processors: Your payment info goes through secure third-party processors who handle credit card transactions.
• Insurance Companies: If you're filing a claim for collision repair or warranty work, we'll share necessary documentation with your insurer.
• Legal Requirements: If the law requires it, or if we need to protect our rights or someone's safety, we might have to disclose information to authorities.

We never sell or rent your personal information to third parties for their marketing purposes. That's a hard line for us.

Cookies & Tracking Technologies

Our website uses cookies - not the edible kind, unfortunately. These are small text files that help us understand how people use our site.

What we track:

• Which pages get the most traffic
• How long folks spend reading about our services
• Whether people are finding what they're looking for
• Basic stuff like what device and browser you're using

You can disable cookies in your browser settings if you want, though some features of our website might not work as smoothly. We use Google Analytics to understand our website traffic, and they've got their own privacy policy if you wanna dig into that.

Data Security

We take security seriously - just like we wouldn't leave your keys hanging on a pegboard by the front door, we don't leave your data lying around.

Our security measures include:

• Encrypted data transmission for all online communications
• Secure storage systems with access controls
• Regular software updates and security patches
• Staff training on privacy and data handling
• Physical security at our shop (locked file cabinets, restricted access areas)
• Regular backups to prevent data loss

That said, no system's 100% bulletproof. We do our best, but we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know as required by Canadian law.

Your Rights & Choices

Under Canadian privacy law, you've got some solid rights when it comes to your personal information:

• Access: You can ask to see what personal info we've got on file for you.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: You can request we delete your info, though we might need to keep some records for legal or accounting purposes.
• Opt-Out: Don't wanna get our marketing emails? No problem - just click unsubscribe or tell us directly.
• Data Portability: You can request a copy of your data in a common format.
• Withdrawal of Consent: If you've given us permission to use your info in certain ways, you can change your mind.

To exercise any of these rights, just shoot us an email at service@dravionspire.info or give us a call at (416) 555-8742. We'll get back to you within 30 days.

Children's Privacy

Our services aren't directed at kids under 16. We don't knowingly collect personal information from minors. If you're a parent and think your child's given us their info, reach out and we'll delete it right away.

Changes to This Policy

Things change, laws evolve, and we might need to update this privacy policy from time to time. When we do, we'll update the "Last Updated" date at the top and post the new version on our website.

If there's a major change that affects how we handle your data, we'll let you know directly via email or a notice on our website. We won't just sneak changes in and hope nobody notices.

Questions or Concerns?

If you've got questions about this privacy policy, how we handle your data, or if you wanna exercise any of your rights, we're here to help.

If you're not satisfied with how we've addressed your privacy concerns, you've also got the right to file a complaint with the Office of the Privacy Commissioner of Canada.